Mailparser - Automatic lead import via email
The Tesoro Mailparser is an AI-powered service that automatically processes incoming emails from real estate portals and converts them into leads within Tesoro CRM. When a potential buyer expresses interest in a property through a portal such as Idealista or ThinkSpain, you receive a notification email. The mailparser reads this email, extracts the contact details and property preferences, and automatically creates a new lead in the CRM.
How It Works
Section titled “How It Works”The processing flow is fully automatic and follows these steps:
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The portal sends an email — When a potential buyer expresses interest in a property, the real estate portal automatically sends a notification email to the unique email address set up for your office (for example,
[email protected]). -
The system recognizes the portal — The mailparser automatically identifies which portal the email came from (Idealista, Kyero, ThinkSpain, etc.) and adjusts the processing accordingly.
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The contact details are extracted — The system analyzes the email with AI and extracts the key information: name, email address, phone number, property preferences, budget, and the buyer’s message.
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The data is validated — The system checks whether all required information (name, email, phone, message) is present and correct.
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The lead appears in your CRM — A new contact is automatically created in Tesoro CRM, including the source portal, property preferences, and the buyer’s original message.
Supported Platforms
Section titled “Supported Platforms”The mailparser supports the following real estate portals:
| Platform | Description |
|---|---|
| Idealista | Largest real estate portal in Spain and Portugal |
| ThinkSpain | International Spain-focused real estate platform |
| Kyero | European real estate portal with a focus on Spain, Portugal and France |
| Fotocasa | Spanish real estate platform |
| Green-Acres | French and international real estate portal |
| Indomio | Italian real estate platform |
| A Place in the Sun | British platform for overseas property |
| Luxury Estate | Platform for luxury real estate |
| James Edition | Marketplace for luxury goods and real estate |
Platform Email Addresses
Section titled “Platform Email Addresses”For each real estate portal, the system generates a unique email address in the format:
{platform}-{timestamp}-{hash}@tesorocrm.aiFor example: [email protected]
You use this address in the settings of the real estate portal as the contact address for lead notifications.
Extracted Data
Section titled “Extracted Data”The AI analysis extracts the following information from portal emails:
- First name and last name — Split into separate fields
- Email address — Of the potential buyer
- Phone number — Automatically converted to international format (e.g.,
+34612345678)
- Property type — Apartment, villa, etc.
- Budget — Minimum and maximum, with currency
- Bedrooms and bathrooms — Desired number
- Location — Desired region or city
- Reference number — Of the property on the portal
- Original message — The full message from the potential buyer
- Cleaned message — Stripped of headers, disclaimers, and platform boilerplate
- Language — Automatically detected (Dutch, English, Spanish, etc.)
- Source platform — The portal the lead came from
Lead in the CRM
Section titled “Lead in the CRM”After successful processing, the lead is created as a new contact in Tesoro CRM with the following details:
- Name — First name and last name of the potential buyer
- Email and phone — Contact details for follow-up
- Message — The cleaned message as additional information
- Lead source — Automatically set to “Portals” with a reference to the specific platform
- Language — The detected language of the message
What If Something Goes Wrong?
Section titled “What If Something Goes Wrong?”The system is designed to work reliably. Should something go wrong, the following safeguards are in place:
- Duplicate emails are filtered — If a portal sends the same email twice, the lead is not created twice.
- Temporary outages are resolved automatically — If the system is temporarily unavailable, emails are automatically reprocessed.
- All emails are preserved — Every received email is securely stored. If something goes wrong with the processing, the Tesoro team can reprocess the email.
If you notice that leads are no longer coming in or that data is incorrect, please contact the Tesoro team.
Configuration
Section titled “Configuration”The mailparser configuration is fully handled by the Tesoro team. You do not need to do anything yourself. For each real estate portal, the following is configured:
- Which portal is connected
- To which email address the leads are sent
- How the data is processed