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Helpdesk Agent dev Tesoro CRM

Personal settings: profile, password, email

Your own settings, profile photo, password, email account connection, signatures, notifications. Changes only for your account; no effect on team members.

Settings → Personal Settings.
Personal settings
  • Initial setup after onboarding
  • Change password
  • Connect Gmail or Outlook for email
  • Adjust email signature
TabContent
Personal PreferencesPhoto, name, contact, language, date/time format
PasswordChange password
EmailConnect email account + personal signatures
NotificationNotification preferences in-app + email

  1. Settings → Personal Settings → Personal Preferences.
  2. Click on your profile photo/initials at the top left.
  3. Menu:
    • Upload Avatar / Change Avatar
    • Remove Avatar: back to initials
  4. Select image → upload → immediately visible.

  1. Personal Preferences tab.

  2. Click Edit at the top right.

  3. Change:

    FieldRequiredNote
    First NameYesLetters, no numbers, max 100
    Last NameYesSame
    GenderYesMale / Female / Prefer not to say
    Date of BirthNoDate in the past
    EmailYesNot editable: registration email
    Job TitleYes2, 100 characters, appears client-facing
    PhoneYesInternational, 8, 20 characters
  4. Save (or Ctrl+S / Cmd+S). Cancel to abort.


  1. Password tab.
  2. Fill in:
    • Current Password: verification
    • New Password: new
    • Confirm Password: repeat
  3. Save → logged out, log in again with new password.

Minimum 8 characters, uppercase + lowercase + number + special character.


Email tab. Three options: Gmail, Outlook, Zoho Mail.

See Email, connect, send, track for steps and differences.

At the bottom of this tab: Personal signatures. Create, edit, duplicate, delete, set default. See Email signatures.


Under Personal Preferences:

  • Language: UI language (e.g. EN, NL)
  • Date Format: e.g. DD/MM/YYYY or MM/DD/YYYY
  • Time Format: 12h or 24h

Changes take effect immediately after saving.


Notification tab. Per category you can turn in-app and email notifications on/off.

Categories include:

  • New leads
  • Lead status changes
  • New emails on records
  • WhatsApp/SMS
  • Viewing requests via Client Portal
  • Status changes on deals
  • Activities and tasks

Adjust via switches. Save immediately without a Save button.