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HelpdeskAgentdevTesoro CRM

Notifications: Alerts by Channel

Per category you can choose whether you receive in-app notifications, email, or both. Personal, not company-wide.

  • Initial setup for your account
  • Stop unwanted email spam
  • More in-app focus, less email distraction

Settings → Personal Settings → Notification tab.

Per category: toggles for In-app and Email:

Category Examples
Leads New lead assigned, lead status change
Contacts New contact created
Deals Status change, stage transition, deal won
Properties New property created, status change
Activities Task assigned, meeting scheduled
Communication New email/WhatsApp/SMS on record
Portal Viewing request, customer action in portal
AI AI bulk task completed
System System notifications, subscription updates

Per row: on/off.

Changes are saved immediately, no save button needed. The next notification will use the new settings.

Channel When
In-app Bell icon in header, badge with unread count
Email Message in your mailbox

Both on: double visibility. Both off: no notification of that category, check manually.