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Helpdesk Agent dev Tesoro CRM

Strategically Organizing Views and Filters

Views without strategy are tables with data. Views with strategy are answers to questions. This article describes eight recommended views for your office + how agents translate their specialization into personal subfilters.

  • You are setting up Tesoro for your team
  • Your views have grown ad-hoc and you want to structure them
  • A new agent is joining and you want to get them productive quickly

Saved columns + filters. Public, Private, or Shared. Strategic principle: a shared view = an agreement of your office.

Temporary, via filter panel on the left. Strategic principle: your daily lens within a view.

Saved filter combination per user, linked to a view. Strategic principle: translates agent specialization into a reusable filter set.


Resource: Properties, Question: “Which properties do we have for sale?”

SettingValue
Filterstatus = active
ColumnsName, price, location, publication date, leads, web views, deals, agent
SortPublication date oldest first

Base view. Oldest at the top = immediately visible which properties have been listed the longest.

Question: “What has been listed unacceptably long?”

Filterstatus = active, created_at older than 90 days
ColumnsName, price, location, publication date, leads, web views, agent

In most markets = tipping point for price issue. Weekly price conversation shortlist.

Question: “Which properties generate no interest?”

Filterstatus = active, number_of_leads = 0
ColumnsName, price, location, publication date, web views, MLS, agent

No leads = invisible to the market. MLS column shows on which portals.

Question: “Are sold properties still published?”

Filterstatus = sold, rented, cancelled or off_market
ColumnsName, status, MLS, publication date, agent

Question: “Which listings are missing essential info?”

Filterstatus = active or draft, label “Incomplete”
ColumnsName, status, labels, location, agent

Works with labels as a workflow tool. Tag → filter → list.

Resource: Leads, Question: “What came in today?”

Filtercreated_at = today
ColumnsName, source, stage, agent, creation date

Eva opens this first thing in the morning. Unassigned leads = immediate action.

Question: “Which leads have been forgotten?”

Filterlead_status = contacted, last_activity > 7 days
ColumnsName, source, stage, last activity, agent

Leaks in the pipeline. Hot leads without contact > 1 week = serious risk.

Resource: Deals, Question: “How is the pipeline looking?”

Filter(none, all active deals)
ColumnsName, agent, status, deal value, closing date
SortStatus (to see groups)

Total deal value per phase = immediate picture.


Agents work in the same views, but save personal filter combinations.

View: “My listings” Subfilters:

  • “Premium villas > €1M”, price > 1.000.000, type = villa
  • “Coast 5km”, distance_to_beach < 5km

View: “My leads” Subfilters:

  • “Polish-speaking”, language = pl
  • “Polish + Hot”, language = pl, lead_stage = hot

View: “Own listings, active” Subfilter:

  • “Rentals Costa Blanca”, transaction_type = for_rent, province = Alicante

A view filters. From there: select multiple records → mass-edit or -delete.

  1. Open view that shows the right subset (e.g., “Properties > 90 days + 0 leads”).
  2. Check boxes: all or selection.
  3. Toolbar appears with count + actions.
  4. Mass Edit: change status, transaction type, type, agent, province, tags, labels.
  5. Or Delete: soft-delete to trash.
ScenarioView + action
Holiday pauseView “My listings” + Mass Edit status = off_market
Tag campaignView “Sold > 6 months” + Mass Edit tag “End of Q4 render phase”
Agent reassignmentView “Listings of John (departed)” + Mass Edit Assign To = Anna
Mass emailSelection + Mass Email button → template + scheduling

  • One question per view: not “Active + Sold + Cancelled” but three separate views
  • Sort meaningfully: oldest first for “too long”, newest first for “fresh”
  • Columns show what supports the decision: not all 20 fields, only relevant ones
  • Public = agreement: Private = personal experiment
  • Lock critical views: for team-wide agreements, prevent accidental changes

A well-set-up Tesoro is not a one-time setup; it is a living system. Monthly check: do the views still work? Does the current set work for current goals? Adjust as needed, keep what works.