Change History: Audit Trail per Record

Every change to a record is automatically logged, who, when, which field, old value, new value. No settings, no button, always on.

When is this relevant?

• Client asks why the price was changed, you look it up
• Audit for compliance
• Conflict between team members about who changed something

Where to find it

Per record a change history tab or section:

• Properties → tab in detail view
• Contacts → tab
• Leads → tab
• Deals → tab
• Relations → tab

Plus a consolidated activity timeline, status changes also appear there.

What is logged

Change	What is logged
Field value changed	Field name, old value, new value
Status changed	Old status → new status
Assignment changed	Old agent → new agent
Photo added/removed	Which photo
Commission setting changed	Old % → new %
Sync Commission on/off	Toggle status

Per entry:

• Who: name of user (or “system” for automatic actions)
• When: timestamp
• What: field + values

Not logged

• Viewing (read actions)
• Filtering (no change)
• Auto field calculations (e.g., price commission)
• Temporary session data

Permanent

Change history cannot be erased. Audit trail remains intact, even with record deletion (soft).

With hard delete: all change data is lost.

Usage in client communication

For your clients: if asked “Has my listing been online?” → check change history → “Status became Active on March 12 at 14:23 by Eva van der Berg”.

Concrete data > vague recollection.

Comparison with activity log

	Change history	Activity log
What	Field changes	Actions + interactions (emails, calls, tasks, notes)
Granularity	Per field	Per action
Purpose	Audit + compliance	Workflow + timeline
Source	Automatic on every save	Automatic + manual

Together they give a complete story of each record.

Next step

Custom Fields Custom fields that also work with change history.